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What are your service hours?We operate Monday through Friday. Pickup and delivery times vary based on location.
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How do I schedule a pickup?You can conveniently schedule through loadsnsuds.com 24 hours a day. No account required! If you are in need of assistance, we will be glad to help. Contact us by text or phone.
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What's your standard turnaround time?Our standard turnaround times are: Wash & Fold: 2 business days Dry Cleaning: 3-4 business days Alteration & Shoe Repairs: Up to 4 weeks Bridal Gown Preservation: Up to 6 weeks
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What payment methods do you accept?We currently accept all major credit cards. Subscription plans are billed automatically. No cash payments accepted for the safety of our Laundry Valets.
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Do you offer discounts?Yes! We have first time discounts and referral discounts.
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Can I drop my items off to your store?Loads-N-Suds mainly focus on pickup and delivery directly to you doorstep. Unfortunately, only our South Florida-Delray location allows counter service at this time.
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What's your cancellation policy?You can cancel up to 5 hours before your scheduled pickup (window). Late cancellations incur a fee (waived for plan holders).
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Can I specify my laundry preferences?Yes! We track preferences for: Detergent (scented/unscented) Fabric softener Starch Special care instructions
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